THE HELP CENTRE

WHAT AREAS DO YOU COVER?

Our studio is based in Tanfield, County Durham. We mainly cover venues in the North East of England, but we are happy to travel further, especially for a gem of a venue!

DO YOU WORK WITH SILK FLOWERS?

Nope. Only the fresh stuff here.

CAN I COME AND VISIT YOU FOR A CONSULTATION?

We are 100% happy to have a face-to-face consultation, especially if you have a large, detailed order to discuss. Our studio is located at the heart of a busy industrial unit, so not the best place for us to chat. Get in touch and we will find somewhere convenient to grab a coffee and peruse Pinterest for as long as it takes to make a plan.

I HAVE NO IDEA WHAT I NEED. CAN YOU HELP?

Absolutely. I have put together a little document using images from Pinterest, that outlines everything you may wish to order from us. There are examples of different sizes of bouquets, options for corsages, centerpiece ideas, etc. If you would like a copy, or just want to chat, drop us an email and we will get the ball rolling!

DO YOU HAVE A MINIMUM SPEND?

We don't have a set-in-stone minimum spend, but peak summer weekends may be subject to one. Please get in touch to discuss this. We know this isn't a one-size-fits-all situation, so filling in our enquiry form is the best way to get started!

WHAT ARE YOUR PAYMENT TERMS?

When you're ready to secure your date, this can be done with a non-refundable booking fee of £100. This fee will be deducted from your final balance, and is transferable to an alternative date if required, subject to our availability. The remainder of your balance is due in set installments which will be agreed upon in your contract.

HOW DO I GET A QUOTE?

Once you know what you need to order, we can get a quote put together for you. Send us a list of everything you require, and spam us with as many images as possible that will help us "get" your vision. We appreciate correspondence via email or website contact form so we can easily locate you going forwards!

 

You will receive a basic moodboard and quote, which would be updated to a more detailed, informative version upon receipt of booking fee.